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Employment

The Times Union Center's success is due in part to its excellent staff. Our team is committed to keeping The Times Union Center "Upstate New York's Premier Sports & Entertainment Facility."

The Administrative Offices are located at:
Times Union Center
Attn: HR
51 S. Pearl St., Albany, NY 12207
Phone: (518) 487-2000

Thank you for your interest in SMG /Times Union Center.

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Job Title:                Guest Services Representative

Department:                           Guest Services

Reports To:                            Event Security Manager

FLSA Status:                          Non-Exempt

 

SUMMARY: Represent the Arena to the general public. Part time, events only. Nights and weekends.

 

ESSENTIAL DUTIES & RESPONSIBILITIES: Maintain a courteous and professional demeanor at all times. Ensure that patrons enter and exit the building in an orderly fashion.  Maintain clear aisle at all times. Provide assistance in an emergency evacuation. Maintain the rules and regulations of the building. Exercise restraint and patience when dealing with a disruptive patron.  Scan tickets using the Ticketmaster scanning devices. Direct patron location requests. Communicate to Security Supervisor any patron actions that may be disruptive or inappropriate. Advise supervisors of any patron accidents. Patrol designated section during event. All other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

 

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

KNOWLEDGE, SKILLS & ABILITIES: Good communication skills.  Employee must be at least 18 years old.  Prior Customer service experience required. HS Diploma/GED required. Must have access to reliable transportation.

 

                                                                                                                                              

Job Title:                  Change Over Laborer - PT

Department:                           Operations

Reports To:                            Change over Foreman

FLSA Status:                          Non-exempt

 

SUMMARY: Set up and break down for facility events.

ESSENTIAL DUTIES & RESPONSIBILITIES: Perform general physical labor associated with set up and break down for events i.e. laying turf, installing basketball floor, making ice. Maintain locker room areas.  Perform functions as directed by the lead man and/or changeover foreman.  All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Mechanical aptitude preferred.  Previous facility operations experience a plus. Good communication and interpersonal skills necessary. HS diploma/GED preferred. Must have access to reliable transportation.

OTHER QUALIFICATIONS: Requires ability to work flexible hours including nights, weekends and holidays, in addition to normal business hours.

 


 

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.

 

An application and confidential voluntary questionnaire are available for download below:

Job Application

Confidential Voluntary Questionnaire

Please download, complete and submit by one of the following:
Mail: Times Union Center, Attn: Human Resources, 51 S. Pearl St., Albany, NY 12207
In person: Times Union Center, 51 S. Pearl St., Albany, NY 12207
           During normal business hours, Mon.- Fri., 9:00am-5:00pm, excluding holidays
Fax: 518-487-2020, attn: Human Resources
Emailanna.marciano@timesunioncenter-albany.com