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Employment

The Times Union Center's success is due in part to its excellent staff. Our team is committed to keeping The Times Union Center "Upstate New York's Premier Sports & Entertainment Facility."

The Administrative Offices are located at:
Times Union Center
Attn: HR
51 S. Pearl St., Albany, NY 12207
Phone: (518) 487-2000

Thank you for your interest in SMG /Times Union Center.

 

Click here to read the steps for job application!

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Job Title: Box Office Supervisor

Department: Box Office

Reports To: Box Office Manager

FLSA Status: Non-exempt

SUMMARY: Sell tickets for events, provide excellent customer service and assist Manager and Assistant Manager with the supervision of the Box Office.

ESSENTAIL DUTIES & RESPONSIBILITIES: Process written requests for tickets to various events. Prepare and balance tickets seller’s bank deposits and sales reports daily. Provide excellent customer service at all times.  Resolve customer problems.  Maintain and update information books and telephone recordings.  Answer telephone and give requested information. Assist with the training of new staff. Process internal ticket orders.  Open and close Box Office as needed.  All other duties as assigned.

SUPERVISORY RESPONSIBIITIES: Carries out superisory responsibilities in accordance with SMG’s policies and applicable laws.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Ticket Master Experience preferred. Excellent money handling ability, prior supervisory experience preferred.  Basic math skills and strong customer service experience also needed.  Good communication and interpersonal skills. Computer literate.  HS Diploma/GED required. Previous computerized ticketing experience preferred.

OTHER QUALIFICATIONS: Ability to work flexible hours including daytime, evening, weekends, and holidays as needed. Must have professional attitude and appearance.

To Apply:

This position offers a competitive salary and benefit package.  Resumes must include salary requirements for consideration and may be sent to:

Annamaria A. Marciano, Human Resources Manager
Times Union Center
51 South Pearl Street
Albany, NY  12207 or by
FAX:  518-487-2020 or by
EMAIL: HR@timesunioncenter-albany.com

 

We will review all applicants and those closely meeting our minimum qualifications will be called for an interview.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

*Applicants that need reasonable accommodations to complete the application process may contact 518-487-2011

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Job Title: Guest Services Representative

Department: Guest Services

          Reports To:  Event Security Manager

FLSA Status: Non-Exempt

SUMMARY: Represent the Arena to the general public.

ESSENTIAL DUTIES & RESPONSIBILITIES: Maintain a courteous and professional demeanor at all times. Ensure that patrons enter and exit the building in an orderly fashion.  Maintain clear aisle at all times. Provide assistance in an emergency evacuation. Maintain the rules and regulations of the building. Exercise restraint and patience when dealing with a disruptive patron.  Scan tickets using the Ticketmaster scanning devices. Direct patron location requests. Communicate to Security Supervisor any patron actions that may be disruptive or inappropriate. Advise supervisors of any patron accidents. Patrol designated section during event. All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Good communication skills.  Employee must be at least 18 years old.  Prior Customer service experience required. HS Diploma/GED required. Must have access to reliable transportation.

Apply here.

Recruiter: Anna Marciano HR@timesunioncenter-albany.com

Times Union Center 
51 S. Pearl Street
Albany, NY 12207

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Job Title:  Security Guard - PT

Department: Security

Reports To: Event Security Manager

FLSA Status: Non-Exempt

SUMMARY: Assure the well-being and safety of patrons attending events at the Arena.  Represent the Arena to the general public.

ESSENTIAL DUTIES & RESPONSIBILITIES: Maintain a courteous and professional demeanor at all times. Keep safe from harm all patrons and fellow employees. Assist any employee or patron that has sustained an injury. Assure that patrons enter and exit the building in an orderly fashion.  Maintain safety of high risk positions in the building such as barricade, dressing room hallway and player benches. Maintain the rules and regulations of the building. Exercise restraint and patience when dealing with a disruptive patron.  Direct patron location requests. Patrol designated section during event. Crowd management. All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Good communication skills.  Employee must be at least 18 years old.  Prior security experience helpful. HS Diploma/GED required. Must have access to reliable transportation. This position requires a New York State Security License.

Apply here.

Recruiter: Anna Marciano HR@timesunioncenter-albany.com

Times Union Center 
51 S. Pearl Street
Albany, NY 12207

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Job Title:  Utility Worker- PT

Department: Operations

Reports To: Change over Foreman

FLSA Status: Non-exempt

SUMMARY: Set up and break down for facility events.

ESSENTIAL DUTIES & RESPONSIBILITIES: Perform general physical labor associated with set up and break down for events i.e. laying turf, installing basketball floor, making ice. Maintain locker room areas.  Perform functions as directed by the lead man and/or changeover foreman.  All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Mechanical aptitude preferred.  Previous facility operations experience a plus. Good communication and interpersonal skills necessary. HS diploma/GED preferred. Must have access to reliable transportation.

OTHER QUALIFICATIONS: Requires ability to work flexible hours including nights, weekends and holidays, in addition to normal business hours.

Apply here.

Recruiter: Anna Marciano HR@timesunioncenter-albany.com

Times Union Center 
51 S. Pearl Street
Albany, NY 12207 

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Please use this link to view all job postings for SMG:

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000234650506&_fromPublish=true

Applicants that need reasonable accommodations to complete the application process may contact Anna Marciano at 518-487-2011

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.

 

 

An application and confidential voluntary questionnaire are available for download below:

Job Application

Confidential Voluntary Questionnaire

Please download, complete and submit by one of the following:
Mail: Times Union Center, Attn: Human Resources, 51 S. Pearl St., Albany, NY 12207
In person: Times Union Center, 51 S. Pearl St., Albany, NY 12207
During normal business hours, Mon.- Fri., 9:00am-5:00pm, excluding holidays
Fax: 518-487-2020, attn: Human Resources
Emailanna.marciano@timesunioncenter-albany.com