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Employment

The Times Union Center's success is due in part to its excellent staff. Our team is committed to keeping The Times Union Center "Upstate New York's Premier Sports & Entertainment Facility."

The Administrative Offices are located at:
Times Union Center
Attn: HR
51 S. Pearl St., Albany, NY 12207
Phone:  518 487 2011 

Thank you for your interest in SMG /Times Union Center.

Click here to read the steps for job application!

 

 

Job Title: Ticket Seller

Department:Box Office
Reports To: Box Office Assistant Manager
FLSA Status:Part Time Non-exempt

SUMMARY: Sell tickets for events. Provide excellent customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES: Process oral and written requests for tickets to various events. View and enter ticket information to create requested ticket. Assist customers in obtaining tickets and information. Balance cash drawer at close of day. Maintain and update event maps. Answer telephone and give requested event information. All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Excellent money handling experience.  Strong math skills. Excellent customer service skills. Computer literate. HS diploma/GED.

OTHER QUALIFICATIONS: Ability to work flexible hours including daytime, evening, weekends, and holidays as needed.

PHYSICAL DEMANDS: while performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job includes close vision.

To APPLY: Please submit resumes/applications online only:

Apply here.

Recruiter: Anna Marciano – 518 487 2011 

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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Job Title: Housekeeping Staff

Department: Operations
Reports To: Housekeeping Supervisor
FLSA Status: Part-Time

SUMMARY: This position performs a multitude of physical tasks for general and specialized cleaning of the Albany Capital Center. 

ESSENTIAL DUTIES & RESPONSIBILITIES: Clean all areas of the Facility including, but not limited to, floors, bathrooms, walls, windows, offices, stairs, seating areas and ramps and walkways located inside and outside. Follow policies and procedures for the Housekeeping team. Operate Facilities equipment including, but not limited to, hand and power-tools, floor scrubbers, sweepers, vacuums etc. Fully understand the Facility layout to maximize usage (i.e., storage, cleaning methods, etc.). Assist with implementing a routine preventive cleaning / maintenance program for the interior and exterior of the Facility. Assist staff as needed in all areas of Operations, performing other tasks as assigned.

QUALIFICATIONS: Demonstrated ability to perform various physical tasks; knowledge of cleaning and custodial methods and techniques including the use of chemicals and equipment; Previous custodial experience in a similar facility preferred.  Reasonable accommodations will be considered for those with disabilities.

KNOWLEDGE, SKILLS, & ABILITIES: Demonstrated knowledge of cleaning and custodial methods. Ability to perform physical labor and operate mechanical equipment. Ability to access all areas of the Facilities. The ability to handle a heavy work load in a hectic environment. Requires ability to work flexible hours including nights, weekends and holidays.

Apply here.

This position offers a competitive salary and benefit package. 

Please send a copy of your most recent resume and cover letter which includes salary requirements to:
Recruiter: Anna Marciano – 518 487 2011 
Email Address: hr@timesunioncenter-albany.com
Facility Name: Albany Capital Center
Facility Address: 55 Eagle Street Albany, NY 12207

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

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Job Title: Guest Services Representative

Department: Guest Services
          Reports To:  Event Security Manager
FLSA Status: Non-Exempt

SUMMARY: Represent the Arena to the general public.

ESSENTIAL DUTIES & RESPONSIBILITIES: Maintain a courteous and professional demeanor at all times. Ensure that patrons enter and exit the building in an orderly fashion.  Maintain clear aisle at all times. Provide assistance in an emergency evacuation. Maintain the rules and regulations of the building. Exercise restraint and patience when dealing with a disruptive patron.  Scan tickets using the Ticketmaster scanning devices. Direct patron location requests. Communicate to Security Supervisor any patron actions that may be disruptive or inappropriate. Advise supervisors of any patron accidents. Patrol designated section during event. All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Good communication skills.  Employee must be at least 18 years old.  Prior Customer service experience required. HS Diploma/GED required. Must have access to reliable transportation.

Apply here.

Recruiter: Anna Marciano HR@timesunioncenter-albany.com

Times Union Center 
51 S. Pearl Street
Albany, NY 12207

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Job Title:  Security Guard - PT

Department: Security
Reports To: Event Security Manager
FLSA Status: Non-Exempt

SUMMARY: Assure the well-being and safety of patrons attending events at the Arena.  Represent the Arena to the general public.

ESSENTIAL DUTIES & RESPONSIBILITIES: Maintain a courteous and professional demeanor at all times. Keep safe from harm all patrons and fellow employees. Assist any employee or patron that has sustained an injury. Assure that patrons enter and exit the building in an orderly fashion.  Maintain safety of high risk positions in the building such as barricade, dressing room hallway and player benches. Maintain the rules and regulations of the building. Exercise restraint and patience when dealing with a disruptive patron.  Direct patron location requests. Patrol designated section during event. Crowd management. All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Good communication skills.  Employee must be at least 18 years old.  Prior security experience helpful. HS Diploma/GED required. Must have access to reliable transportation. This position requires a New York State Security License.

Apply here.

Recruiter: Anna Marciano HR@timesunioncenter-albany.com

Times Union Center 
51 S. Pearl Street
Albany, NY 12207

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Job Title:  Utility Worker- PT

Department: Operations
Reports To: Change over Foreman
FLSA Status: Non-exempt

SUMMARY: Set up and break down for facility events.

ESSENTIAL DUTIES & RESPONSIBILITIES: Perform general physical labor associated with set up and break down for events i.e. laying turf, installing basketball floor, making ice. Maintain locker room areas.  Perform functions as directed by the lead man and/or changeover foreman.  All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Mechanical aptitude preferred.  Previous facility operations experience a plus. Good communication and interpersonal skills necessary. HS diploma/GED preferred. Must have access to reliable transportation.

OTHER QUALIFICATIONS: Requires ability to work flexible hours including nights, weekends and holidays, in addition to normal business hours.

Apply here.

Recruiter: Anna Marciano HR@timesunioncenter-albany.com

Times Union Center 
51 S. Pearl Street
Albany, NY 12207 

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Please use this link to view all job postings for SMG:

Applicants that need reasonable accommodations to complete the application process may contact Anna Marciano at 518-487-2011

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.

An application and confidential voluntary questionnaire are available for download below:

Job Application

Confidential Voluntary Questionnaire

Please download, complete and submit by one of the following:
Mail: Times Union Center, Attn: Human Resources, 51 S. Pearl St., Albany, NY 12207
In person: Times Union Center, 51 S. Pearl St., Albany, NY 12207
During normal business hours, Mon.- Fri., 9:00am-5:00pm, excluding holidays
Fax: 518-487-2020, attn: Human Resources
Emailanna.marciano@timesunioncenter-albany.com

 


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