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The Times Union Center's success is due in part to its excellent staff. Our team is committed to keeping The Times Union Center "Upstate New York's Premier Sports & Entertainment Facility."

The Administrative Offices are located at:
Times Union Center
Attn: HR
51 S. Pearl St., Albany, NY 12207
Phone: (518) 487-2000

Thank you for your interest in SMG /Times Union Center.



POSITION:           Human Resource Generalist

DEPARTMENT:     Finance

REPORTS TO:      General Manager/ Director of Finance

FLSA STATUS:    Salaried Exempt


SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Human Resources Manager at the Times Union Center in Albany, NY. The Human Resources Manager will perform all aspects of Human Resource Operations, as well as administration and maintenance of all Facility Benefit Programs, consistent with SMG policies by performing the following duties. The Human Resources Manager will also be responsible for payroll for the facility.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

  • Human Resources
    • Follows SMG Human Resources policies to assure compliance with legal requirements and government reporting regulations affecting human resources functions. Maintains compliance with state regulations concerning employment
    • Administers various Human Resources plans and procedures for all facility personnel
    • Performs recruitment activities. Writes and places advertisements. Recruits, interviews, tests, and selects employees to fill vacant positions. Plans and conducts new employee orientations
    • Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
    • Coordinates training or trains Managers in interviewing, hiring, terminations, promotions, performance management, performance review, safety, and sexual harassment Coordinates training or trains employees in SMG Customer Service Training
    • Advises management in appropriate resolution of employee relations issues. Advises the corporate office of EEOC complaints and other employee relations problems
    • Responds to inquiries regarding policies, procedures, and programs
    • Administers performance review and salary administration program
    • Administers benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance
    • Investigates accidents and prepares reports for insurance carrier
    • Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations
  • Payroll
    • Assist in the development and implementation of corporate goals and priorities relating to payroll management in compliance with State and Federal law and SMG policies and procedures.
    • Manage and guarantee bi-weekly disbursements of facility payroll for all employees.
    • Manage the process of wage garnishments, deductions and payments for applicable employees.
    • Ability to recognize and research errors on payroll reports, including tax credits and employee wage discrepancies.
    • Manage regular preparation of relevant management reports, including weekly, monthly, quarterly and year end
    • Maintain payroll software and program maintenance
    • Critically review and analyze current payroll, benefits and tax procedures in order to recommend and implement changes leading to best-practice operations
    • Other Payroll assistance as required

Supervisory Responsibilities    

The Human Resources Manager carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience      

  • Bachelor's Degree (BA) from four-year college or university
  • 2 to 3 years related experience and/or training
  • Or equivalent combination of education and experience
  • Experience administering benefit programs
  • Experience processing payroll

Skills and Abilities

  • Solid knowledge of principles and practices of personnel administration
  • Strong analytical and problem solving skills
  • Excellent verbal, written and interpersonal skills essential 
  • Familiarity with COBRA, ERISA, FMLA and related state and federal regulations required

Computer Skills   

To perform this job successfully, an individual should be proficient In Word and Excel. Experience with ADP or HRIS software payroll systems desirable.

Other Qualifications  

Irregular hours and minimal land and/or air travel may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.


The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

This position offers a competitive salary and benefit package.  Please send a copy of your most recent resume and cover letter which includes salary requirements to:


Karen Donoghue

Times Union Center

51 S Pearl St, Albany, NY 12207
Email- smghr@smgworld.com  
Fax Number- 610-729-1592


Applicants that need reasonable accommodations to complete the application process may contact-610-729-1074



Job Title:                               Change Over Laborer - PT

Department:                           Operations

Reports To:                            Change over Foreman

FLSA Status:                          Non-exempt


SUMMARY: Set up and break down for facility events.

ESSENTIAL DUTIES & RESPONSIBILITIES: Perform general physical labor associated with set up and break down for events i.e. laying turf, installing basketball floor, making ice. Maintain locker room areas.  Perform functions as directed by the lead man and/or changeover foreman.  All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Mechanical aptitude preferred.  Previous facility operations experience a plus. Good communication and interpersonal skills necessary. HS diploma/GED preferred. Must have access to reliable transportation.

OTHER QUALIFICATIONS: Requires ability to work flexible hours including nights, weekends and holidays, in addition to normal business hours.



SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.


An application and confidential voluntary questionnaire are available for download below:

Job Application

Confidential Voluntary Questionnaire

Please download, complete and submit by one of the following:
Mail: Times Union Center, Attn: Human Resources, 51 S. Pearl St., Albany, NY 12207
In person: Times Union Center, 51 S. Pearl St., Albany, NY 12207
           During normal business hours, Mon.- Fri., 9:00am-5:00pm, excluding holidays
Fax: 518-487-2020, attn: Human Resources
Email: HR@timesunioncenter-albany.com