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FAQ

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Where are my seats?
Click here to see seating charts for different types of events at the Times Union Center.
How good are my seats?
Seats for every show are different. The maximum capacity for the Times Union Center is 17,500. There are no "bad" seats at the Center. For concerts, the Center has 3 levels: Floor, First Tier, and Second Tier. Binoculars are allowed, so if your seats are in the second tier, bring a pair to get a close-up view of your favorite artists while they perform. Click here to view seating charts.
Where can I find seating charts?
Click here for Times Union Center seating charts. If you don't know the stage setup for the concert you are attending, click on the show-specific link in the Events section of this website.
How can I find out what seats are left for a show?
To find the best seats available for a specific show go to ticketmaster.com, the All Star Wine & Spirits Box Office at Times Union Center, select Walmart locations or call (800) 745-3000.
What is the camera policy for Times Union Center events?
As a general rule, cameras are not allowed at Times Union Center events. Why? The camera policy is up to the tour management and it is different for every show that comes into the Center. If cameras are allowed, you usually are allowed to bring in a small, non-professional camera (digital cameras are typically not allowed). In the past, we have had shows (e.g., Back Street Boys and American Idol) where cameras were OK until five minutes before the doors opened - and then we were informed by tour management that absolutely no cameras were allowed! So if you think it is absolutely necessary to try and bring a camera, take a disposable one! That way, if it is announced at the last minute that they aren't allowed, you can just throw it away. Your best bet is to call our main office at (518) 487-2000 the day of the show and ask.
Can I find out how many tickets have been sold for a particular show?
Not really... it changes every minute! Each stage set-up is different and allows for a different number of seats to be sold. With each ticket sold, the number of seats that are available changes. If you want to know what seats are left, go to ticketmaster.com, call (800) 745-3000 or visit the All Star Wine & Spirits Box Office at Times Union Center - they can tell you what's available at the exact moment you call!
How can I get a backstage pass?
Not through us! Times Union Center does not sell or issue backstage passes under any circumstances.
How are the prices of tickets determined?
Times Union Center does not set ticket prices for events. When a show comes to the Center, the event management essentially rents the building for the time of the performance. Thus, ticket prices are set by the show. Factors that help decide the price of tickets are things such as artist guarantee, tour payroll, production costs, rent, etc.
What is the wristband policy? When are wristbands used?
Wristbands are used at the discretion of the promoter. In most cases, they are used for the on-sale of a large act coming into the Center. Wristbands are typically distributed several days before the date of the on-sale at the All Star Wine & Spirits Box Office at Times Union Center. Patrons must wear the wristbands throughout the on-sale. If a wristband is removed or tampered with, it is invalid. Only one wristband is allowed per patron. On the morning of the on-sale, a number is randomly selected from the pool of patrons, and the person wearing the matching wristband becomes first in line to purchase tickets. The persons with the numbers preceding the number chosen must move to the end of the line.
What is a "GA" ticket?
A GA or (General Admission Floor) means there are no seats. In other words, the event is standing room only, and your spot on the floor is based on a first-come, first-served basis. Wristbands are typically distributed when you enter the building with your GA ticket. You will need your ticket and your wristband (on your wrist) to get to and stay on the floor.
Why do I sometimes find events listed on an artist's Web site before it's posted on the Times Union Center site?
A lot of times, information announcing a concert to be held at Times Union Center will be posted on a band's Web sites, and not on the Times Union Center site. We do not post any tour information or announce shows at the Center until we have a signed contract from all parties. In the past, tours have announced shows coming into the Center and, due to unforeseen circumstances, subsequently cancelled the date. We only tell you about upcoming events when we have the signed paperwork.
Where are suites/box seats located?
Suites are located at the top of the inner bowl of the Center. Suites are rented on a three-year lease basis (they are currently sold out). If you have tickets for a suite, ask a security guard for assistance. He/she will escort you to your suite.
Can I bring food or beverages into the Center?
No. Outside food and beverages are not allowed inside the Center. However, there are tasty treats of all kinds available inside the Center, including pretzels, popcorn, french fries, and almost anything else your heart could desire. We do allow common sense to prevail when dealing with patrons with special dietary/medical needs.
At what age are children required to have a ticket?
For most performances, all children over the age of 2 must have a ticket. Children under 2 without a ticket cannot take a seat; they must sit on your lap. For family-type shows (e.g., Sesame Street Live), everyone who is 1 year old and over needs a paid ticket.
Where can I purchase tickets?
Tickets are available at the All Star Wine & Spirits Box Office at Times Union Center, select Walmart locations, Charge-by-Phone at (800) 745-3000, and online at www.timesunion.com.
Where is the best place to park for Center events?
The Center manages a parking garage attached to the west end of the building. Parking Rates are as follows: $135 monthly parking, $8 daily parking, (event rates vary). Hours of operation for daily parking are 7:00am - 3:00pm, Monday - Friday. Monthly parkers have access 24 hours a day, 7 days a week. For information on hours and rates contact Mike Decker, garage manager, at (518) 427-5066 or fax 518-427-0281. In addition, street parking is typically available on nights and weekends. The Times Union Center has no control over the prices charged at unaffiliated parking garages. Those prices are set by the independent companies that manage the garages. See our online map for the location of nearby parking lots and garages.
Who owns the Times Union Center?
The Times Union Center is owned by Albany County.
How do I get to the Times Union Center?
Click here for a printable map and directions to the Center.
What are the security rules at the Center?
Click here for a complete overview of the Times Union Center security policy. Further, some performances have additional specific security policies.
How do I get handicapped seating for events at the Center?
Handicapped seating is available by request through the All Star Wine & Spirits Box Office at Times Union Center by calling (866) 308-3394. For additional information, see our Handicap Access page.
How do I become a "Centertainment Zone" member? What are the benefits?
You can easily join the Centertainment Zone by clicking the "Sign Up Today" button in the footer and filling out the simple form. There are sooooo many benefits to being a member! For starters, you'll get concert and show announcements delivered right to your e-mail inbox. Plus, you'll be invited to join in available presales and contests for ticket upgrades and free tickets. The best part is - it's FREE! You'll get all the inside tips on upcoming events...and you don't have to pay a penny.
What hotels are located near the Center?
For a complete listing of local hotels, visit the Albany County Convention and Visitors Bureau website at www.albany.org.
Where can I find information on employment at Times Union Center?
For a listing of currently available positions at the Times Union Center, please visit our employment opportunities page.
Where can I get information on hosting my event/conference at Times Union Center?
Please contact us about all inquiries on renting the Center by sending a message via our contact form or call the Center general information line at (518) 487-2000.
When do the Center doors open for events?
Doors generally open one hour before a show is scheduled to start.
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